Privacy and Cookies Policy
www.ashworthspetservices.co.uk (“the Website”) is owned and operated by IGO Pets Ltd. This policy, together with our Terms and Conditions, explain how IGO Pets Ltd may use information we collect about you, as well as your rights over any personal information we hold about you. Please read this policy and our Terms and Conditions carefully; by accessing the Website you confirm to have understood and agreed to them.
Information we collect about you
We collect information about you when you:
- visit the Website, and other sites accessible from the Website.
- register with and buy products or services on the Website.
- take part in promotions, competitions, customer surveys and questionnaires.
- contact us eg in writing, call customer services.
We may supplement the information we collect about you with information we receive from other sources eg public registers such as the electoral roll. This allows us to assess the accuracy of the information we hold about you in order to send you relevant offers and information.
Using your information
Collecting your personal information helps us to better understand what you need from us. We use your information to:
- manage and improve the Website.
- personalise our services to you.
- administer and operate your account.
- process your orders
- tell you about important changes to the Website and our services.
- understand your shopping behaviour to develop and improve our products and services.
- manage promotions, competitions, customer surveys and questionnaires.
- check and verify your identity, and prevent or detect crime. In performing checks your information may be disclosed to credit reference agencies, who may keep a record of that information. This is not a credit check and your credit rating will be unaffected.
We may share your personal information across the business so they can provide you with relevant products and services.
Your personal information is safe with us and will never be released to companies outside the business for their marketing purposes.
We may use and share anonymised information outside the business. However, we would like to reassure you that this never includes your personal information.
IGO Pets Ltd Rewards information
We access the information recorded through the use of your IGO Pets Ltd Rewards to help us improve our service to you and to make our communications more relevant.
Marketing and research
If you agree, we may contact you:
- with offers and information about IGO Pets products or services
- with offers and information about partners’ products or services
- for customer research eg to help improve our services
Of course, the choice is entirely yours, but if you say you do not want to receive marketing information from us this will prevent you from receiving great offers or promotions that may be of interest to you.
We like to hear your views to help us improve our service. From time to time, we may contact you to ask your opinions.
This policy explains what cookies, including third party cookies, we use on our website, and how you can refuse or withdraw your consent to cookies. You can find more information about cookies at www.allaboutcookies.org and www.youronlinechoices.eu.
What are cookies?
Cookies are widely used tiny pieces of software (files) that are installed on a computer or mobile device when an individual visits a website.
Windows Explorer, which is one of the main internet browsers, will usually store these files in a folder called ‘cookies’ in ‘documents and permissions’ on computers running Microsoft Windows.
Cookies allow websites to recognise that a user on an individual computer has previously visited the site. The cookies save some information about that user for when they access the site again in the future.
By using and browsing this website, you consent to cookies being used in accordance with our policy. If you do not consent, you must turn off cookies or refrain from using the site.
Most browsers allow you to turn off cookies. To do this, look at the ‘help’ menu on your browser.
Please note that if you adjust your internet browser settings to refuse the setting of cookies, you may not be able to access or use fully certain parts or functionality of our website.
What types of cookies are there?
Broadly, there are 4 types of cookie:
Performance cookies. These cookies collect anonymous information about users for the purpose of assessing the performance of a website. Common uses include well-known web analytics tools such as ‘Google Analytics’.
Functionality cookies. These are cookies that automatically remember choices that users have previously made in order to improve their experience next time they visit a website. For example, where users select their preferred settings and layout.
Targeting or Advertising cookies. These cookies are similar to performance cookies, in that they collect information about users’ behaviour. However, this information is used at individual user level to advertise products and services to users on the basis of the behavioural information collected.
What cookies does this website use?
|Strictly necessary cookies:|
|Basket / ewps||Used by our platform to remember your products saved within your shopping basket and enable certain basket functionality such as live basket/min-cart in header.|
|ASP.NET_SessionId||This is used across the whole website if a user is logged in. This ensures that a user stays logged in if they move between pages on the website within one session.|
|__utma / __utmb / __utmc / __utmt / __utmz / _gid / _gat /_ga||We use a tool called Google Analytics to give us anonymous statistical data on the performance of our website, how people visit and use our website. They also help us understand the effectiveness of our advertising. These cookies are placed by Google Analytics. http://tools.google.com/dlpage/gaoptout|
|tk_tc||3rd party cookie from WordPress.com. This cookie collects metrics about the users use of the website related to the WordPress.com features so that WordPress.com can improve their services.|
|Wishlist||Used by our platform to remember your products saved within your wishlist when registered and logged in to the website.|
|__cfduid||3rd party chat tool to enable us to chat to customers online. Remembers past chat user preferences.|
|NID / CONSENT||3rd party cookie from Google. Contains a unique ID Google uses to remember your preferences and other information, such as your preferred language (e.g. English). http://tools.google.com/dlpage/gaoptout|
|Social media integration|
|Social media integration|
|Targeting and advertising cookies:|
|IDE / DSID / _gac_||We may sometimes use 3rd party agencies such as Google Adwords to advertise and bring traffic to certain parts of the site, for example where we have a specific campaign. These cookies are placed by one of our 3rd-party agencies to allow them to track the activities of visitors that have come to the site from the adverts. http://www.google.com/policies/privacy/ads/|
You may refuse to accept cookies by altering the settings on your internet browser. For more information about how to do this, look at your browser ‘help’ section or visit www.allaboutcookies.org and www.youronlinechoices.eu.
Please note that if you adjust your internet browser settings to refuse the setting of cookies, you may not be able to access or use fully certain parts or functionality of our website in particular the basket/checkout.
Disclosing your information.
We will never disclose your information to anyone outside the Business except where we have your consent; where we are required or permitted to do so by law; to other companies who provide a service to us; or any successors in title to our business.
Whenever we transfer personal information to countries outside the European Economic Area we will ensure that appropriate security measures are taken.
The Website may contain links to other sites which are outside our control and not covered by this policy. The operators of these sites may collect information from you that will be used by them in accordance with their policy, which may differ from ours.
Accessing your information
To obtain a copy of the information we hold about you, write to: Data Protection Officer, Ashworth’s Pet Services, 25 Church Street, Conisbrough, Doncaster, DN12 3HP enclosing a cheque or postal order for £10 payable to “Ashworth Pets”. Please confirm your Ashworth Pets Rewards number and any details to help us identify and locate your information. If any of the details are incorrect, let us know and we will amend them.
Changes to our policy
This policy replaces all previous versions and is correct as of May 2018. We reserve the right to change the policy at any time.
If you have any queries, please contact us at or
Ashworth’s Pet Services,
25 Church Street,